FAQs (Frequently Asked Questions)
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What is your return policy?
We offer hassle-free returns within 14 days of order arrival. Items must be unworn, unwashed, and with tags attached. Please refer to our Returns & Exchanges page for more details.
How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the respective courier's website.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on the destination. Please refer to our Shipping page for more information.
What payment methods do you accept?
- We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for online orders. Additionally, we accept some local payment providers for your convenience.
Can I cancel or modify my order after it's been placed?
Unfortunately, we are unable to cancel or modify orders once they have been placed due to our automated order processing system. Please review your order carefully before completing the purchase.
How do I determine the right size for me?
You can refer to our size guide located on each product page to find the best fit for you. If you're still unsure, feel free to contact our customer support team for assistance.
Are your products ethically sourced and manufactured?
Yes, we are committed to ethical sourcing and manufacturing practices. We work closely with our suppliers to ensure fair labor practices and environmentally friendly production methods.
How can I contact customer support?
You can reach our customer support team via email at ai.brandings@gmail.com or through our contact form on the website. Additionally, we offer live chat support with our floating icon located in the bottom left corner of the website. We strive to respond to all inquiries within 24 hours.
Do you offer wholesale opportunities?
Yes, we offer wholesale opportunities for retailers interested in carrying our products. Please contact our wholesale department for more information.
How can I stay updated on new product releases and promotions?
You can sign up for our newsletter to receive updates on new arrivals, exclusive promotions, and special offers. Additionally, you can follow us on social media platforms like Instagram, Facebook, and Twitter for real-time updates and behind-the-scenes content.
